Experience Design

Experience Design2018-08-27T11:07:01-05:00

Conversational Design for Voice and Chat Bots

Conversational experiences via a chat or voice bot are starting to become more commonly seen and more widely accepted. And introducing bots into operations presents a way for organizations to both improve customer service and increase operational efficiency. But upon deciding to implement a bot, many companies jump right in and build one with minimal planning and design. After all, we all have conversations all the time, so [...]

May 12th, 2020|Blog, Experience Design|

EXcelerator for User Experience: Connecting Your Ideas to Solutions

Many people think it’s enough to simply have an initial idea before jumping straight into Agile development since the promise of Agile is to quickly refocus efforts on high-value functionality. However, for an Agile methodology to succeed, you need to create a plan at the outset to effectively change the status quo. Ultimately, the quality of this initial plan will determine the trajectory of your Agile efforts. So how [...]

November 13th, 2019|Blog, Experience Design|

Great Apps Start with Great Experience Design

How do you create a dynamic, engaging experience for customers and employees with apps? It’s much more than just visual design, understanding customer demographics, or compiling extensive user research into elaborate journey maps, though all of these play a useful role. Instead, it’s about bringing those moving parts together and using technology as a tool or enabler while always focusing [...]

June 19th, 2019|Blog, Experience Design|

Ask the Expert: How to Go Beyond Technology with Experience Design

Have you ever had a truly terrible User Experience? Whether it’s a chatbot that misses the mark, an automated answering service that leaves you in search of a live person or an online payment portal that just doesn’t add up -  these experiences are unfortunately one of the ties that bind us. Thankfully, the bar for User Experience seems to inch upward every day. With the cloud, machine [...]

November 27th, 2018|Blog, Experience Design|

Building Faster: Workshop-Based Experience Design

It’s safe to say everyone agrees that the ideal approach to experience design is to start by investigating your users, gaining insight into their behaviors and motivations. From there, you move into detailed design of all aspects of your system. But what happens when this sort of user research and design approach isn’t practical, because of budget, timeline, or other concerns? [...]

December 19th, 2017|Blog, Experience Design|

Personas to Pixels

These days, companies across all industries are focused on improving customer experiences through the use of new and often disruptive digital technologies. For many, the first step in making these improvements is defining detailed customer personas and documenting customer journey maps. While these are certainly important tools for understanding customer pain points, intentions, behaviors, and motivations, the real power behind these artifacts can only be realized if they can [...]

December 13th, 2017|Experience Design, White Papers|

Designing Digital Experiences

Maven Wave’s Approach to Great User ExperiencesFor any business or organization, it’s clear to see that customers and employees are changing; by 2020, people will likely manage 85% of their relationships with little-to-no human interaction. We live in a world that is increasingly social, mobile, and easy to use, with an emerging generation of people who expect dynamic and engaging digital experiences in both their personal and professional lives. [...]

April 28th, 2017|Experience Design, White Papers|