Webinar: Bringing Healthcare Home with Bots
“Hey Google, Talk to Blue of Tennessee”
On-Demand | 30 min
Now more than ever, organizations are experiencing a higher volume of calls due to COVID-19 and faced with challenges in staffing call centers. Healthcare providers can better communicate with patients via voice and chat bots to alleviate the frustration of long wait times and offer relevant information and services in innovative ways.
Bots can not only urgently help healthcare organizations in this current time of need but also improve communication and the patient experience in the long-term.
Join Maven Wave’s healthcare experts and Patricia Reid of BlueCross BlueShield of Tennessee for a complimentary webinar to learn how bots help to manage the influx of patient inquiries. BCBS TN partnered with Maven Wave to build a custom bot that is accessible via Google Home speakers and the Google Assistant.
Tune in to our webinar to:
- learn about the development process of the BlueCross BlueShield of Tennessee bot
- hear how this bot provides a user-friendly channel for information to BlueCross BlueShield members
- learn how bots reduce the volume and wait time of calls to call centers
- see a demo of Google’s new Rapid Response Virtual Agent
Presenters:
Patricia Reid
Solutions Consultant
Blue Cross Blue Shield
of Tennessee
Patrick Crotty
Managing Director,
Healthcare Practice
Maven Wave
Michael Kusecek
Lead UI Developer
Maven Wave
Joel Osman
Managing Director,
Experience Design
Maven Wave
Stream the Webinar!