Business intelligence and artificial intelligence tools can make your job a little easier — actually, a lot easier. Let’s take a look at the differences between BI and AI, the benefits of each, and how they work together to make a positive impact on your productivity and decision-making.
What is Data Literacy? Learn Why Data Literacy Is Important and What Companies Are Doing to Address It
As smartphone usage, social media activity, and IoT growth skyrocket day by day, the amount of data generated across the globe is absolutely staggering — and it only continues to grow.
Technology has completely changed the way citizens access services and information in nearly every aspect of their lives — from purchasing goods to accessing financial services.
Across the globe, enterprises are increasing customer satisfaction with conversational AI. As organizations continue to face complex challenges, contact center transformation is no longer an option. In order to stay competitive, businesses must [...]
In today’s digital environment, modernizing applications presents the opportunity to increase business value, generate ROI, and rapidly create change. At the same time, app transformation empowers organizations to reimagine and update their customer [...]
Now more than ever, organizations must be more customer-focused and integrate modern technologies into their contact centers to communicate via social media, email, voice, and other digital channels. As enterprises are challenged with [...]
Many people think it’s enough to simply have an initial idea before jumping straight into Agile development since the promise of Agile is to quickly refocus efforts on high-value functionality. However, for an Agile [...]
Have you ever had a truly terrible User Experience? Whether it’s a chatbot that misses the mark, an automated answering service that leaves you in search of a live person or an online [...]