When January 1, 2020 rolled around, we were expecting another busy, successful, eventful year full of continued and new client projects, industry conferences, product rollouts, ongoing team growth and more. Two weeks prior, we had just announced arguably the biggest news in Maven Wave’s 13-year history: that Paris-based Atos, a global powerhouse in digital transformation, was acquiring the company.
Then March 2020 hit, and the world shifted overnight. Everything instantly changed — not only for us individually in our everyday lives — but also for the business world we operate in. For our enterprise customers, partners and prospects, digital transformation adoption projects that were expected to take a decade were adopted in a matter of weeks as cloud migration accelerated. Consumers were driven to try telehealth, virtual workouts, and Buy Online, Pick Up In Store (among other e-commerce trends), to name a few. Plus, corporate employees moved to remote working arrangements in droves.
While these rapid shifts spelled progress, fast change always comes with its fair share of growing pains — especially at the enterprise level. We’re grateful that our clients gave us the opportunity to be a steadying, consultative force for them during those murky and confusing months. And we’re proud that in addition to completing rapid response, challenging client projects at a faster pace than ever before, we worked on initiatives that made a notable difference in the world.
So much so that Google Cloud has honored Atos and Maven Wave with the 2020 Social Impact Partner of the Year title. Earning this recognition for our work during 2020 is especially meaningful, and we thank all of our customers and partners who stood alongside us for the ride.
In honor of today’s award announcement, we’d like to take a moment to look back at four projects that helped to make us the 2020 Social Impact Partner of the Year.
Boosting Telehealth Adoption During the Pandemic with Google Meet
Healthcare workers were top of our list of teams to help in 2020. Healthcare organizations early in the pandemic needed assistance implementing telehealth practices, with so many patients suddenly concerned about in-person visits. Many healthcare organizations had telemedicine projects in the works prior to 2020; lockdown accelerated those deployments exponentially. Through a partnership with Cambridge Health Alliance (CHA), we deployed the first telehealth services via Google Meet and Epic that support HIPAA compliance. Maven Wave launched compliant Google Meet video conferencing capabilities integrated with Epic in a few short weeks.
CHA is a Harvard-affiliated system with two acute care hospitals, 13 community care centers, and 125,000 primary care patients using Epic software for its electronic health records. The regional health system had been in the planning process for telehealth for two years prior, but the pandemic sped up the timeline, offering an opportunity for CHA to empower patients to connect with their care team virtually. From March to June 2020, CHA sustained 65-70% of its projected service volume in Primary Care and 90% of its volume in Psychiatry, with the majority of visits handled via telehealth.
Combating the Opioid Crisis with Data
Another issue we tackled head on in 2020 related to the opioid crisis, which worsened in severity in the face of the COVID-19 pandemic. On average, 130 Americans die every day from an opioid overdose in the U.S. Worldwide, about .5 million deaths are a direct result of drug use, with 70% of those related to opioids.
Few people realize that behind this epidemic, one of the biggest hurdles is a data problem that hinders the work of those trying to bring life-saving resources to areas and individuals most affected by substance abuse. Anecdotally, some who work in harm reduction have estimated that 50-90% of overdoses go unreported in Texas. Saving lives starts with closing the reporting gap so that accurately reporting information can send resources to the states and communities that need it most.
Maven Wave, in conjunction with University of Texas at Austin, built a digital platform for overdose reporting and tracking hosted in Google Cloud. The goal of the platform was to provide a resource to look at real-time data visualizations so that geographic hot spots could be identified and life-saving medications could be directed to locations that need them most.
Maven Wave’s Principal Consultant of Healthcare Practice, Harrison Sonntag, stated the impact of this initiative in a way that focused on the true stakes of the program’s success:
“If we — Maven Wave, Google, and the University of Texas — all can play our separate roles, ultimately at the end of the day, this, if successful, can save lives. It can help families, it can possibly prevent a mother from losing her son, a son from losing his mother or father.”
Ushering in Economic Recovery with Virtual Career Centers
As companies grappled with losses in revenue and customers amid the global outbreak of COVID-19, many had to make the tough decision to lay off workers to satisfy their bottom lines, rendering millions jobless across the country. Observing the alarming number of Rhode Islanders who lost their jobs, Governor Gina Raimondo took action to find a way to alleviate the growing number of unemployment benefit filings by finding a way to get people back to work using advanced technologies.
Governor Raimondo, the Rhode Island Department of Labor and Training, and Google Cloud began developing an innovative, data-driven, user-friendly online platform known as the VIrtual Career Center. Maven Wave helped design the center, which is powered by Google Cloud, to leverage innovative technologies that would help Rhode Islanders get back to work. With the completion of the project, Maven Wave’s team had built and delivered the first and most innovative workforce development program of its kind in the U.S.
The Virtual Career Center leverages Google Workspace, including Google Meet, so that job seekers can schedule virtual meetings with career coaches, recruiters, and prospective employers. Another helpful feature, the Google Job Search API, is an AI-driven job discovery tool powered by Google Cloud that allows seekers to explore career opportunities best suited to their skills and interests. Learn more about how the Virtual Career Center is enabling pandemic recovery in the public sector by reading our white paper.
Fighting Climate Change with Net Zero Commitment
Atos became a trend setter in 2020 for what we feel is one of the most impactful commitments that could’ve been made in 2020: setting out to achieve net-zero carbon emissions by 2035. By doing so, Atos established one of the highest sustainability-related standards for our industry, and ambitiously pledged to achieve that benchmark 15 years ahead of the UN Paris Agreement on climate change. We are ecstatic to be a part of this commitment — something that’s not only helping us be accountable to ourselves, but to the world. It’s also setting a precedent that we hope other companies can be inspired by.
Through this commitment, Atos will reduce the emissions under its direct control by half by 2025 and achieve the same reduction for its remaining emissions by 2030. For all emissions under its control, Atos will offset 100% of its residual emissions through certified carbon offsetting projects.
To all of our employees, customers and partners who supported us during 2020, thank you. We look forward to continuing to deliver social impact alongside each of you in the second half of 2021 and beyond.
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