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Innovation Challenge Spotlight: Revolutionizing How Patients Find the Right Provider

When Team Shore Thing first set out to tackle their objective during Maven Wave’s first annual Innovation Challenge, they were faced with a stark reality: a broken healthcare system that results in overwhelmed consumers. “Our team fundamentally believes that the current healthcare system is inefficient — resulting in overwhelmed patients and unnecessary costs,” said Aranya ‘Arnie’ Kishore, Change Management Specialist at Maven Wave. As part of the Industry, Change, and Delivery team for Shore Thing, Kishore’s primary responsibility was to identify the customers’ (i.e., patients, providers, and payors) pain points and shape the vision and messaging for the team’s solution.

Innovation Challenge Spotlight: Revolutionizing How Patients Find the Right Provider

Kishore further explained that “medical bills are costly, insurance plans are too complex, and finding the right doctor for you is challenging. These factors cost patients time and money while increasing provider costs and reducing productivity.”

In response to this challenge, the team developed REMI (Recommendation Engine for Medical Information), a platform that leverages “modern collaboration, data, and AI/ML to match customer needs to provider services based on preferences, cost, and underlying condition.”

Check out the rest of our interview with Kishore below!

Tell us about the team’s solution.

REMI streamlines the experience for the patients to find the right physician for them. Additionally, our solution helps providers and payors drive engagement network efficiencies and reduce total care costs through increased in-network care.

What was the inspiration behind the solution?

Our inspiration for REMI was simple: create a solution that can painlessly connect people to the right providers. We envisioned an accessible tool across all devices to provide the most efficient route to care and improve patient experience through their personalized care network.

What makes this solution innovative?

One of the reasons we believe REMI is so innovative is the built-in critical capabilities. REMI is designed and built on an application layer but backed with four powerful capabilities:

  • UI/UX
  • Data & Analytics
  • Artificial Intelligence/Machine Learning
  • Data Flow

We ensured all capabilities were built with robust security and infrastructure and are HIPPA compliant. The unique thing about our solution is that we’ve used these intellectual property capabilities and applied them to the healthcare industry. 

We believe we can make an impact in the healthcare industry. One statistic that shocked us was that per capita spending on healthcare in the United States is $11,582 per person, which means reducing costs by 5% equals a savings of $190 billion. With REMI, we can start the paradigm shift in healthcare and focus on providing the most efficient route to care, improving patient experience through an intelligent care network. By using our solution, patients will save money, providers can shift in-network for more efficient and effective care, and payors can drive down the total cost of care.

Who do you think will benefit most from this solution?

We believe we can impact the entire healthcare industry; however, we’ve designed the product to be industry agnostic. We can take a similar approach using our intellectual property and tailor REMI to fit a unique client’s needs.

What was the most exciting part of the challenge for you? the most challenging part?

One of the most exciting parts of this challenge was the collaboration. We came together with different industry knowledge and experiences to build out a solution that can impact the healthcare industry. 

One of the most difficult parts of this challenge was building out the actual demonstration. The Application Delivery and Infrastructure Build teams did a phenomenal job bringing our vision to life. 

Congratulations to Team Shore Thing on their outstanding innovation REMI! Stay tuned for our final innovation challenge feature and check out our previous feature here.

April 1st, 2022

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