5 Ways Google Workspace Improves Healthcare Operations and Unlocks Innovation

Google Workspace for the Way You Work

Almost overnight, the pandemic has forever changed the way healthcare organizations operate. With seven years of transformation occurring in just a few months, digital healthcare will only continue to evolve as virtualization becomes more deeply ingrained across healthcare systems. The necessity to integrate new technologies and platforms such as Google Workspace (formerly G Suite) to improve healthcare operations and boost productivity throughout care teams remains front and center in 2021 and beyond.

As organizations look to bolster their support of employees during this critical juncture, with an eye toward the future, the inevitable shift to the cloud continues to advance. With innovation accelerating, healthcare organizations require new ways of working steered by solutions with Artificial Intelligence (AI) and machine learning (ML) technology integrations to successfully meet growing digital demands. Ultimately, healthcare providers seek an impact that will improve convenience and access to care, better patient outcomes, and overall, a more efficient healthcare system.

Amid the pandemic, the Maven Wave team helped companies and individuals navigate a new and challenging landscape with Google Workspace. The platform addresses the healthcare industry’s most complex IT challenges while increasing vital collaboration. In short, Google Workspace provides an all-in-one environment that offers everything healthcare professionals need to work effectively in one place. 

From improving healthcare operations while driving growth to empowering telehealth and improving patient care, Google Workspace is a game-changer. Let’s take a deeper dive into how your organization can benefit by implementing Google Workspace.

1. Drive Healthcare Operations and Processes

Driving operational efficiency is no small feat, especially in healthcare, but it can be done with Google Workspace. For example, using Drive, doctors and nursing staff can store and share digital copies of X-rays, CT scans, voice and video messages, and other diagnostic tests. What’s more, Drive files update in real-time and can be viewed from any location or any device in a secure, paperless environment. 

Workers can also manage operational processes from any location or device. For example, Google Forms allow organizations to create electronic forms for patient feedback, supply orders, HR procedures, PTO requests, and more. Forms are also easy to update and can be accessed from kiosks, desktops, or any mobile device.

Amid heightened security concerns, Google Workspace helps businesses protect critical data and stay in compliance with regulatory requirements, such as HIPAA. Learn more about how healthcare organizations can secure protected health information (PHI) with Google Cloud in our white paper. Built on a solid foundation that includes industry-leading security, Google Workspace is trusted by some of the world’s biggest healthcare players.

2. Empower a Digital Healthcare Workforce

When it comes to supporting a digital workforce, Google Workspace leads the way. Remote care teams can stay connected and aware of vital patient and organization information and status updates seamlessly with Google Workspace’s intelligent features. Google Workspace provides hospitals, administrators, and providers with the ability to work together remotely and in real-time with advanced and secure video conferencing, chat, email, and shared documents. In addition, organizations can create, manage, and display digital brand assets for the entire organization via Drive. 

However, we realize no two healthcare organizations are alike. And making a change like this requires detailed planning across technology systems, but it also requires changing how humans interact with the technology. A comprehensive change management program holds the key to success when moving to Google Workspace. Read our post here for additional information on change management for healthcare clinicians.

3. Create an Integrated Telehealth Program

According to McKinsey, providers have rapidly scaled offerings and are seeing 50 to 175 times the number of patients via telehealth than they did before the pandemic. With the volume of patients looking to continue virtual visits out of safety concerns along with convenience, organizations need a secure and effective telehealth option. Meet for Telehealth supports patients remotely and provides a safe and encrypted way to connect patients with medical professionals. Additionally, telehealth services reduce time spent on travel, enabling healthcare workers to virtually meet with more patients. And if patients need to stay at a facility, they can use Google Meet on any device to stay connected to family and friends.

Recently, Google and Maven Wave implemented a groundbreaking integration between Google Meet for Telehealth and Epic electronic health record (EHR) system for Cambridge Heath Alliance (CHA), which operates two hospitals and 16 community care centers in the greater Boston area. With this solution, CHA is now able to conduct HIPAA-compliant telehealth sessions that launch directly from the Epic EHR. To learn more about how we empowered CHA to establish a successful telehealth practice, read our customer story here.  

4. Improve Patient Experience and Care

From scheduling appointments to checking in and providing critical feedback to improve care, patients can efficiently complete these important tasks via Google Calendar integrations and forms. Administrators and providers can easily enter the data into Sheets for review among providers.  

With Google Workspace, critical coordination and communication to establish and provide consistent patient plans across multiple caregivers and specialists is simpler. Google Workspace supports effective patient coordination and positively impacts both patients and providers with important goals, such as better health outcomes, lower costs, and fewer return visits. In real-time, using Docs, Sheets, Chat, and other apps, providers can communicate, update, and collaborate to establish tailored care plans regardless of their locations. 

5. Scale Across Healthcare Organizations

Google Workspace ensures collaboration and consistency at scale and because Google Workspace is cloud-based, the sky’s the limit when it comes to growth. As the demand for healthcare workers continues to increase, Google Workspace can be leveraged to train healthcare professionals anytime, anywhere. Starting with the interview process on Meet, Google Workspace’s robust and secure features make it easy to hire new employees and get them up-and-running. Adding a new hire to the admin panel is easy and straightforward, and you’ll never have to wait for your IT infrastructure to catch up.

As your team grows and becomes more virtualized, Google Chromebooks can be configured and distributed across the organization. Using the management console, IT can limit logins and configure the Chromebooks to automatically delete local data when users log off. So even if a Chromebook is lost or stolen, critical patient data won’t be compromised.

In conclusion, Google Workspace enables healthcare organizations with the most advanced digital tools to provide the most advanced patient care. While improving operations and processes across facilities and teams, Google Workspace enables better patient and provider outcomes. Pandemic-proof and future-proof, Google Workspace is continuing to navigate the way for healthcare’s largest organizations. 

As the future of telehealth and medicine continues to innovate to include transmitting and using patient-generated data in a streamlined, real-time manner, Google Workspace and Maven Wave will play an integral role in the future of healthcare. With a dedicated healthcare practice and 10 Google Cloud Specializations, Maven Wave can provide your organization with a more flexible, productive, and collaborative future in a Google Workspace environment. Contact us to get started. 

To learn more about how Google Workspace enables collaboration in healthcare and life sciences, stream our on-demand webinar, “Google Workspace for Healthcare and Life Sciences: Redefining Collaboration Across the Continuum of Care.” Our experts provide an overview of the platform and share a customer story of how we led one HCLS organization of 160,000 users to adopt Google Workspace effectively.

February 16th, 2021

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